Products
How do I care about my bedding sheets?
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As a bedding product brand, we understand the importance of proper care for your sheets to maintain their quality and longevity. Here are some tips on how to care for your bedding sheets:

Regular washing: We recommend washing your sheets every one to two weeks, or more frequently if needed. Follow the care instructions provided on the product label for the appropriate washing temperature and cycle.

Gentle laundering: To preserve the softness and color of your sheets, use a gentle cycle and mild detergent. Avoid using harsh chemicals or bleach, as they can damage the fabric.

Separation and sorting: Separate your sheets from other laundry items to prevent tangling and potential damage. Sort them by color to avoid color bleeding.

Proper drying: Tumble dry your sheets on a low heat setting or air dry them to prevent shrinking and minimize wrinkles. Remove them from the dryer promptly to prevent excessive wrinkling.

Storage: When not in use, store your sheets in a cool, dry place, away from direct sunlight. Fold them neatly to prevent creases and maintain their crisp appearance.

Ironing (if desired): If you prefer a smooth, wrinkle-free look, iron your sheets on a low heat setting. Ensure the sheets are slightly damp before ironing to achieve the best results. 

By following these care instructions, you can extend the lifespan of your bedding sheets and enjoy their comfort and beauty for years to come.

Do I need to wash my sheets when they arrive?

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Although your sheets are properly taken care of and well packaged, we highly recommend you to wash your sheets before use. This not only ensures you to sleep more comfortably as our sheets

become softer with each wash, but also fits better on your mattress.

Are your products suitable for people with sensitive skin?
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Because of the natural purification and antibacterial properties of the hybrid fabric sheet sets, our products are made without any additional synthetic antibacterial agents, which means they will not cause any skin allergies, making them ideal for sensitive skin.
Orders & Shipping
Do I pay for shipping?
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The shipping policy may vary depending on the specific e-commerce platform or retailer from which you are purchasing our bedding products. We recommend referring to the shipping information provided by the respective seller during the checkout process. They will provide details regarding any applicable shipping fees or if they offer free shipping for your order.

How long will it take to get my order?
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It depends on where you are. Orders processed here will take x-xx business days to arrive. Overseas deliveries can take anywhere from x-xx days. Delivery details will be provided in your confirmation email.
What should I do if l entered the wrong delivery address?
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If you have accidentally entered the wrong delivery address, please contact our customer care team immediately. We understand that mistakes happen, and we are here to help resolve any issues. Our dedicated team will work with you to correct the address and ensure that your order reaches the intended destination. Your satisfaction is our priority, and we will do our utmost to assist you in rectifying the situation promptly.
Do you ship overseas?
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping carriers do you use?
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We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns & Exchanges
What if I need to change my order?
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Please contact our customer service team at customercare@veranovahome our customer service will be happy to assist you in any way that they can.
What is your exchange and return policy?
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We are confident that you will love our products, but if you receive them and are not satisfied for any reason, we will be happy to assist you with the return process. Please note that we only accept returns that are unused and unwashed within 30 days of delivery, and shipping costs will not be reimbursed. If you need any additional support on your return process, feel free to contact us at info@veranovahome.com

What happened to my returned products?
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We believe in giving used products a second life. All used and faulty returns are donated to local charities or animal shelters.
Payment
What payment options are available?
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We offer a variety of convenient payment options to cater to our customer's preferences. When making a purchase from Veranova Home, you can choose from the following payment methods: Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details during the checkout process to complete your payment securely. PayPal: If you prefer using PayPal for online transactions, you can select this option at checkout. PayPal offers a secure and widely recognized platform for making payments. Online Payment Gateways: We may also provide other online payment gateways such as Stripe, Apple Pay, or Google Pay, depending on the region and availability.

Is my personal payment information secure?

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We take your privacy and data protection seriously and our payment process is so secure that you can use any MasterCard, Visa, PayPal, AMEX,. We also do not share your personal data with any third parties.

More Questions?
Contact Us
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Message us at info@veranovahome.com
Ordering & Shipping
SHIPPING
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As a small company, we don't receive shipping discounts and calculated shipping costs reflect our actual costs. We prefer to keep our product prices as low as possible and charge only actual shipping based on weight and destination. Orders are shipped 2 business days after they are received. Please note that transit times listed in checkout do not include these 2 days. International orders are welcome!

RETURNS
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We will gladly accept returns within 7 days of the receipt of your order. Please email us with the subject line "return" and your order number in the body of the email and we will get back to you within 24 hours with return instructions.

If you wish to make an exchange, we ask that you rerturn the original item for a refund and purchase the desired item through the website as a separate transaction.